Last updated: October 2, 2026
General rule: ZEPHY does not provide voluntary refunds for courses, digital resources, downloads or other digital content purchased on the platform.
1. Final sales
Because products are digital and access may be provided immediately after payment, sales are considered final once payment has been confirmed and access has been made available.
2. Change of mind or non-use
Changing your mind, not starting or finishing a course, not having enough time, failing to download a resource or no longer wishing to use the content does not qualify for a refund.
3. Technical issues
Access problems should first be reported to support@vitalhernezephy.com. Where payment is confirmed and access fails because of a platform-side technical issue, ZEPHY will first work to restore access or provide the purchased content.
4. Duplicate payments or transaction errors
A confirmed duplicate payment for the same order, or a transaction error recognized by ZEPHY or the payment provider, may be corrected or refunded for the affected amount after verification.
5. Mandatory exceptions
This policy does not exclude a refund or other remedy when a mandatory applicable rule requires it. Such requests will be reviewed based on the facts, proof of payment and applicable obligations.
6. Chargebacks and disputes
Before opening a dispute with a payment provider, users are encouraged to contact support so the issue can be investigated. Fraud attempts, false statements or abusive disputes may lead to suspension of the account and content access.
7. Contact
For questions about a payment or purchase access, contact support@vitalhernezephy.com and include your name, the email address used for the order and enough information to identify the transaction.