- Eligibility for Refunds:
– Refunds are available for courses that are requested within 14 days of purchase.
– The course must not be more than 25% completed to be eligible for a refund.
- How to Request a Refund:
– To request a refund, please contact our support team via email at support@vitalhernezephy.com or through our website’s contact form.
– Include your name, course name, purchase date, and the reason for the refund request.
- Processing Refunds:
– Once your refund request is received, we will review your eligibility and notify you of the approval or rejection of your refund within 7 business days.
– Approved refunds will be processed within 10 business days and will be credited back to the original method of payment.
- Non-Refundable Situations:
– Refunds will not be issued if more than 25% of the course has been completed.
– Refunds are not available for courses purchased at a discounted rate or during a sale, unless otherwise stated.
– No refunds will be given for incomplete or partially completed courses beyond the 14-day window.
- Exceptions:
– In cases of technical issues that prevent course access, please contact our support team immediately. We will attempt to resolve the issue, and if it cannot be resolved, a full refund may be issued at our discretion.
– For special circumstances such as medical emergencies, please contact our support team to discuss potential exceptions.
- Changes to the Refund Policy:
– We reserve the right to modify this refund policy at any time. Changes will be posted on our website and will take effect immediately. Your continued use of our services constitutes your acceptance of any changes to the refund policy.
If you have any questions about our refund policy, please contact us at support@vitalhernezephy.com